Last Updated: March 1, 2024
We at The Venetian Resort Gaming, LLC, including our affiliates and subsidiaries (collectively, the “Company”), respect your concerns about privacy and strive to provide guests, patrons, and visitors (“you”) with exceptional experiences and service. This Privacy Notice describes the types of personal information we obtain, how we may use and retain that personal information, with whom we may share it, and how you may exercise your rights and choices with respect to our processing of that information. This Privacy Notice also describes the measures we take to safeguard the personal information we obtain and how you may contact us if you have questions about our privacy practices.
References in this Privacy Notice to “Company”, “we”, “us”, and “our” refer to the entity responsible for the processing of your personal information, which generally is the entity that collects your personal information (such as the entity responsible for the website through which your personal information is collected).
This Privacy Notice applies to personal information we obtain, including:
We collect personal information about you in different ways and from various sources. This includes, without limitation, when you visit our websites, enroll in our loyalty program, submit a credit application, submit an employment application, check-in and stay with us, play at our casinos, attend group events or meetings, dine at our property, use the services offered at our property, complete surveys, shop at our retail stores, interact with us through our social media pages, register for Wi-Fi on our property, or contact us by email or phone.
Personal Information You Provide
Depending on the Channels you use and the nature of your interactions with us, you may provide us with certain types of personal information, including:
Providing your personal information to us is voluntary on your part. If you choose not to provide us certain information, we may not be able to offer you certain products and services, and you may not be able to access certain features of the Online Channels.
Personal Information Obtained from Other Sources
In addition to the personal information you provide to us directly, we may obtain from other sources additional personal information about you, including:
We use the personal information we obtain for various purposes, including:
We may combine data collected from you with other sources to help us improve our products, services, marketing, and communications, as well as to help expand and tailor our interactions with you. This includes combining personal information we obtain through our Online Channels with information we obtain through Offline Channels, as well as other sources for the purposes described above. We may anonymize, de-identify, or aggregate personal information and use it for the purposes described above and for other purposes to the extent permitted by applicable law. We also may use personal information for additional purposes that we specify at the time of collection.
Depending on the purposes for which personal information is used, and the context in which the information is obtained, we rely on one or more of the following legal bases, subject to applicable law:
We use cookies, web beacons (including pixels and tags), web server logs, and similar technologies on our Online Channels that collect certain information about you by automated means. Review our Cookie Notice for more information about the cookies we use on our Online Channels.
We use these automated technologies to collect information about your devices, browsing actions, and usage patterns. The information we obtain in this manner includes IP address, device ID, and other identifiers associated with your device, device type, device characteristics (such as operating system), the pages you visited on our websites, how you arrived at our websites, browser preferences and characteristics, clickstream data and other information about your online activities.
With respect to analytics cookies, we use third-party analytics services on our Online Channels, such as those of Google Analytics. To learn more about Google Analytics and how to opt out, visit: https://policies.google.com/technologies/partner-sites.
Your browser may tell you how to be notified when you receive certain types of cookies or how to restrict or disable certain types of cookies. Note, however, that without cookies, you may not be able to use all of the features of our Online Channels. For mobile devices, you can manage how your device and browser share certain device data by adjusting the privacy and security settings on your mobile device.
The third-party apps, tools, widgets, and plug-ins on our Online Channels (such as Facebook, Twitter, Instagram, Pinterest, YouTube, and TripAdvisor) also may use automated means to collect information regarding your interactions with these features. This information is collected directly by the providers of the features and is subject to the privacy notices of these providers.
Interest-Based Advertising
When you use our Online Channels, both we and certain third parties (such as advertising networks, digital advertising partners, and social media platforms) collect information about your online activities, over time and across third-party websites. Such information may be used to provide you with advertising about products and services tailored to your interests. We also may obtain information for this purpose from third-party websites on which our ads are served. You may see certain ads on other websites because we engage third-party ad buying networks. Through such ad buying networks, we can target our messaging to users through demographic, interest-based, and contextual means. The information our ad networks may collect on our behalf includes data about your visits to websites that serve our advertisements, such as the pages or advertisements you view and the actions you take on the websites. This data collection takes place both on our websites and on third-party websites that participate in these ad networks. This process helps us track the effectiveness of our marketing efforts. To learn how to opt out of this ad network interest-based advertising, visit Your AdChoices.
For more information, review the Self-Regulatory Principles for Online Behavioral Advertising (“Principles”) of the Digital Advertising Alliance in the U.S., the Digital Advertising Alliance of Canada, and the European Digital Advertising Alliance in the European Union (“EU”). If you live in the U.S., Canada, or the EU, you can visit Ad Choices, Ad Choices Canada, or Your Online Choices for information on how to indicate your preferences, including opting out of interest-based advertising with participating entities. Note that opting out of interest-based advertising does not mean you will no longer see advertisements from us or on the Online Channels because your information may have been collected and shared prior to your opt-out request, the ads may not be customized to your specific interests, or the ads may be served based on your interactions with other companies and their websites. When you opt-out of receiving interest-based advertisements through the links above, cookies and other technologies on the Online Channels may still collect information about your use of the Online Channels, including for analytics, fraud prevention, and any other purpose permitted under the Self-Regulatory Principles.
Certain web browsers allow you to instruct your browser to send Do Not Track (“DNT”) signals to websites you visit, informing those sites that you do not want your online activities to be tracked. Our Online Channels currently are not designed to respond to DNT signals received from web browsers.
We may share the categories of personal information we obtain about you (as described above) with certain categories of third parties, including as indicated below.
We also may disclose personal information about you (1) if we are required or permitted to do so by applicable law, regulation, or legal process (such as a court order or subpoena); (2) to law enforcement authorities and other government officials to comply with a legitimate legal request; (3) when we believe disclosure is necessary to prevent physical harm or financial loss to the Company, our guests, patrons, employees, or the public as required or permitted by law; (4) to establish, exercise, or defend our legal rights; and (5) in connection with an investigation of suspected or actual fraud, illegal activity, security, or technical issues.
In addition, we reserve the right to transfer to relevant third parties the personal information we have about you in the event of a potential or actual sale or transfer of all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution, or liquidation), or other business transaction.
We also may share the information in other ways for which we provide specific notice at the time of collection and obtain your consent to the extent required by applicable law.
We may transfer the personal information we collect about you to the U.S., Macao, and Singapore, and other countries outside of the country in which the information originally was collected, including the jurisdictions in which our service providers operate. Those countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your information to other countries, we will implement appropriate safeguards to help ensure that we protect that information as described in this Privacy Notice and in accordance with applicable law.
If you are located in the EU, United Kingdom (“UK”), or Switzerland, we will comply with legal requirements with respect to providing adequate protection for the transfer of personal information to recipients in countries outside of the EU, UK, or Switzerland that have not been recognized as providing an adequate level of data protection, to the extent such legal requirements are applicable to our processing of your personal information. In this event, we will implement appropriate safeguards, including as appropriate, by executing data transfer agreements based on the European Commission’s Standard Contractual Clauses.
We maintain administrative, technical, and physical safeguards designed to protect the personal information you provide against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use.
To the extent permitted by applicable law, we typically retain personal information we obtain about you for as long as it is needed (1) for the purposes for which we obtained it and in accordance with the terms of this Privacy Notice, which generally means that we will keep your personal information for the duration of our relationship or as long as you are enrolled in our loyalty program; (2) to take into account applicable statute of limitation periods and comply with applicable laws; or (3) for legitimate business purposes to the extent permitted by applicable law. As described in the Your Rights and Choices section of this Privacy Notice, to the extent provided by the law of your jurisdiction, you may request that we delete your personal information or restrict the processing of such information by contacting us as indicated below.
Subject to applicable law, you may have certain rights and choices in connection with the personal information we obtain about you, such as how we use the information and how we communicate with you.
To update your preferences, limit the communications you receive from us, or submit a request, contact us as specified in the How to Contact Us section of this Privacy Notice. You can also unsubscribe from our mailing lists by following the “Unsubscribe” link in our emails.
To the extent provided by the law applicable to our processing of your personal information, you may request access to the personal information we maintain about you or request that we correct, update, complete, amend, or delete your information, or that we restrict the use of such information by contacting us as indicated in the How to Contact Us section below. To help protect your privacy and maintain security, we may take steps to verify your identity before granting you access to the information or responding to requests related to your personal information. To the extent permitted by applicable law, a charge may apply before we provide you with a copy of any of your personal information that we maintain. Depending on your location, you may have the right to file a complaint with a government regulator if you are not satisfied with our response.
Where provided by law, you may withdraw any consent you previously provided to us or object at any time to the processing of your personal information for direct marketing purposes or on legitimate grounds to any other processing of your personal information, and we will apply your preferences going forward. This will not affect the lawfulness of our use of your information based on your consent before its withdrawal. Subject to applicable law, you may also have the right to receive, in a structured, commonly used, and machine-readable format, the personal information that you provided us with, as well as the right to have this information transmitted to another organization, where it is technically feasible.
If you are a California consumer, please see the section of this Privacy Notice called California Consumer Privacy Statement for more information about your privacy rights.
We do not permit gaming at our properties or loitering in casino areas for persons under the age of 21. The Online Channels are designed for a general audience and are not directed to children under the age of 13. We do not knowingly collect or solicit personal information from children under the age of 13 through the Online Channels. If we become aware that we have collected personal information from a child under the age of 13 through the Online Channels, we will promptly delete the information from our records. If you believe that a child under the age of 13 may have provided us with personal information, contact us as specified in the How To Contact Us section of this Privacy Notice.
This California Consumer Privacy Statement (“Statement”) applies solely to the personal information we collect online and offline of California consumers (excluding Company employees). This Statement is intended to address the relevant notice requirements of the California Consumer Privacy Act of 2018 (as amended by the California Privacy Rights Act of 2020) and its implementing regulations (collectively, the “CCPA”) and uses certain terms that have the meaning given to them in the CCPA. This Statement supplements our Privacy Notice and is not intended to contradict or limit the applicability of the information provided in the Privacy Notice.
Notice of Collection and Use of Personal Information
We may collect (and may have collected during the 12-month period prior to the Last Updated date of this Privacy Notice) the following categories of personal information about you:
We may use (and may have used during the 12-month period prior to the Last Updated date of this Privacy Notice) your personal information for the purposes described in this Privacy Notice and for certain business purposes specified in the CCPA, as described below.
We also may collect additional information or use the information listed above in other ways for which we provide specific notice at the time of collection.
We do not collect or process sensitive personal information for purposes of inferring characteristics about consumers.
To the extent we process deidentified information, we will maintain and use the information in deidentified form and will not attempt to reidentify the information unless permitted by applicable law.
Retention of Personal Information
We will retain your personal information as described in the Retention of Your Personal Information section of the Privacy Notice.
Sources of Personal Information. During the 12-month period prior to the Last Updated date of this Privacy Notice, we may have obtained personal information about you from various sources, including as described below.
Disclosure of Personal Information. During the 12-month period prior to the Last Updated date of this Privacy Notice, we may have disclosed your personal information with certain categories of third parties, as described below, including for the business purposes described above.
Sale or Sharing of Personal Information. We do not sell your personal information in exchange for monetary compensation. We may share your personal information with certain third parties (such as certain advertising partners) or allow them to collect your personal information, including via automated technologies on our Online Channels, in exchange for non-monetary consideration (such as an enhanced ability to serve you content and send advertisements that may be of interest to you). This kind of sharing may be considered a “sale” or “sharing” under California law when the personal information is exchanged for non-monetary consideration.
We may sell or share for cross-context behavioral advertising purposes (and may have sold or shared during the 12-month period prior to the date this Privacy Notice was last updated), the following categories of personal information to online advertising services and social networks: (1) Identifiers; (2) Commercial Information; (3) Online Activity; and (4) Inferences. You have the right to opt out of these disclosures of your information, as detailed below. We do not have actual knowledge that we sell or share personal information of minors under 16 years of age.
California Consumer Privacy Rights
You may have certain choices regarding your personal information, as described below.
In addition to the methods above, you may also submit a request by calling us at 1-877-883-6423.
To submit a request as an authorized agent on behalf of another individual, click here.
Verifying Requests. To help protect your privacy and maintain security, we will take steps and may require you to provide certain information (such as your name, address, phone number, email address, and Venetian Rewards ID number) to verify your identity before granting you access to your personal information or complying with your deletion or correction request. In addition, if you ask us to provide you with specific pieces of personal information, we will require you to sign a declaration under penalty of perjury that you are the consumer whose personal information is the subject of the request. If you designate an authorized agent to make an access, correction, deletion, or opt-out of sale request on your behalf, we may require you to provide the authorized agent written permission to do so and to verify your own identity directly with us (as described above).
Venetian Rewards Program. We may collect and use personal information (such as your name, date of birth, zip code, email address, Venetian Rewards ID, and password) in connection with the Venetian Rewards Loyalty Program. Venetian Rewards Members understand that, in exchange for rewards and offers in connection with the Program, they agree to provide certain personal information for use by the Company. For a description of the program, click here. This financial incentive is not determined or adjusted on the basis of whether you exercised your rights under the CCPA and is permitted by the CCPA because the incentives we offer to you are reasonably related to the value provided to us by your personal information. You may opt-in to this program by enrolling in the Venetian Rewards Loyalty Program on our website or at a Venetian Rewards Desk on property. You have the right to withdraw from the program at any time and may do so by contacting VenetianRewards@VenetianLasVegas.com.
Additional Information. If you choose to exercise any of your rights under the CCPA, you have the right to not receive discriminatory treatment by us. To the extent permitted by applicable law, we may charge a reasonable fee to comply with your request. This Statement is available in alternative formats upon request by contacting Privacy@VenetianLasVegas.com or 1-877-883-6423.
Our websites may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those websites linked to our websites are not covered by this Privacy Notice. We are not responsible for the privacy notices of websites to which our website links. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. We strongly suggest you review such third parties' privacy notices before providing any data to them.
This Privacy Notice may be updated periodically and without prior notice to you to reflect changes in our information practices. We may post a notice on our Online Channels to notify you of significant changes to this Privacy Notice and indicate at the top of the notice when it was most recently updated. We encourage you to periodically review this Privacy Notice for the latest information on our privacy practices.
For questions or comments regarding this Privacy Notice, or to update your preferences, contact us using either of the following options:
Email:
Privacy@VenetianLasVegas.com
Mail:
Privacy Office, Legal Department
The Venetian Resort Las Vegas
3355 Las Vegas Boulevard South
Las Vegas, Nevada 89109