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×Set sail on a cruise with Holland America Line or Princess Cruises!
Cruise Certificate
How will I receive my Cruise Certificate?
Participants will be sent their certificate including any upgrades via e-mail within 10-14 days of hotel check-out. The certificate will be e-mailed to the e-mail address on file. It is the sole responsibility of the participant to ensure their contact information (address, phone number, email) on their Grazie Rewards membership account is up-to-date and correct. Failure to update contact information on membership account may result in not receiving or being notified of cruise certificate.
What if I do not have an e-mail address on file?
Participants will be contacted via phone by their host or a Venetian representative with their certificate number.
What if I do not receive an e-mail or am not contacted via phone with a certificate number within 14 days of hotel check-out?
Participants may contact Princess directly at 1-844-249-9590 Mon-Sat, 8:00am to 5:15pm PST after 14 days of hotel check-out and provide Name and Grazie Rewards number for assistance.
Booking Information
How do I book my complimentary cruise? Please call 1-800-548-9099 to select which brand you wish to book on. Please have your cruise certificate number ready when you call (it is located on the front of your certificate).
When can I sail? Valid sailing dates are noted on the front of your cruise certificate.
Do I need a passport to travel? Passports are required to travel internationally and on specific voyages. For additional details on required travel documents, please visit https://www.hollandamerica.com/en_US/faq/know-before-you-go.html for Holland America Line FAQ's or https://www.princess.com/learn/faq/pre-cruise/prepare-for-your-cruise/ for Princess Cruise FAQ's.
Can I purchase a stateroom upgrade? Yes, upgrades are based on availability and can be purchased at prevailing rates; based on availability
Can I bring additional guests? Yes, a third and fourth person can be added to your stateroom for an additional charge; based on availability.
What itineraries are offered with my cruise certificate offer? Offered itineraries are noted on the front of your cruise certificate.
Where can a list of voyage itineraries that meet the destinations listed on my cruise certificate? For a full list of ships and available sail dates, visit www.hollandamerica.com or www.princess.com.
Does Princess offer beverage packages? Yes, you can purchase drink packages for bottled water, soda, coffee, certain alcoholic beverages and all-inclusive packages. For more details and pricing please ask your booking agent when you call in to book.
Does Holland America Line or Princess offer transportation to and from the airport? Princess does provide airport-to-ship transfers which can be purchased when you make your cruise booking. From the airport, you’ll be transferred to your ship or hotel. Please note: if you haven’t purchased your air travel arrangements from Holland America Line or Princess Cruises, you must provide us with flight details prior to purchasing your transportation.
Can I use my cruise card to get funds in the casino? Yes, there is no charge at the slot machines for using your cruise card to access funds. You can charge up to $3000 per day on your cruise card to play in the casino. For any transactions done at a table game, or at the cashier’s cage, there is a 3% service fee. Please see the casino staff onboard for further details.
Do you offer casino credit lines? If so, how can I establish one? To apply for a line of casino credit, we ask that you complete an application at least two weeks prior to your sail date, for a minimum credit line of $2,500. Please visit https://oceanplayersclub.com/contact/ to complete our application
What are the health and safety guidelines on Holland America Line or Princess ships? For up-to-date policies, please visit https://www.hollandamerica.com/en_US/worry-free-promise/travel-well.html or https://www.princess.com/plan/cruise-with-confidence/cruise-health/
What Costs Are My Responsibility?
• Taxes/Port expenses - As a general guideline: a 7-day cruise to the Caribbean or Mexico will cost approx. $150 per person.
• Booking Deposit - A $200 non-refundable per person deposit (applies to the first two guests only) is required at the time of booking. This amount will be converted to On Board Credit and will be visible on your cruise folio on the first night of your cruise. The On Board Credit can be used toward any on board purchases. Should you fail to embark on your booked cruise, the deposit will be forfeited.
• Gratuities – Range from $16.00 to $17.50 on Holland America Line or $16.00 to $18.00 on Princess per person, per day, depending on cabin type selected. Should guests opt not to prepay gratuities this will be automatically charged to your folio at voyage end.
• Additional Costs – Should you book a shore excursion, choose an alternate specialty dining venue, purchase alcoholic beverages, etc., you would also incur additional costs
For any additional questions regarding your cruise certificate offer please contact 1-800-548-9099 to reach either Holland America Line or Princess.
We look forward to hosting you on Holland America Line or Princess.
Bon Voyage!
Princess Cruises Terms & Conditions
Princess Cruises: Cruise certificate is valid only for the invited player and a guest, and may not be sold or transferred to any other person. Cruise certificate is not valid for cash. Cruise is subject to availability and capacity controlled. Offer includes cruise fare only; taxes, fees and port expenses are the responsibility of the participant and companion. Guest is responsible for all travel expenses to and from embarkation and disembarkation ports, including all air and ground transportation, as well as the cost of all shore excursions, gratuities, fees, discretionary hotel and dining charges, meals in alternate dining venues, alcoholic beverages, boutique purchases and any other incidental costs or other expenses not specifically set forth herein. A non-refundable, non-commissionable deposit of $200 per guest is required at time of booking (applies to first two guests in stateroom only). Deposit will be returned to the guest as on board credit on folio. Certificate is void where prohibited or restricted by law. By redeeming this certificate, the recipient agrees to be bound by all such terms and conditions of the Princess Cruises Passage Contract Ticket. Eligibility for this offer and future offers is solely within Carnival Corporation’s discretion and factors such as casino play may impact the exercise of that discretion. Certain sailing restrictions may apply. Please see cruise certificate for additional terms and conditions. Princess Cruises reserves all rights and may change or cancel this offer at any time. Princess® and the Princess logos are trademarks of Princess Cruise Lines, Ltd. Ships of Bermudan and British registry. © 2023 Princess Cruises.
Holland America Line Terms & Conditions
Holland America Line: Cruise certificate is valid only for the invited player and a guest, and may not be sold or transferred to any other person. Cruise certificate is not valid for cash. Cruise is subject to availability and capacity controlled. Guests are responsible for taxes, fees & port expenses, all travel expenses to and from embark/debark ports, including all air and ground transportation, as well as the cost of all shore excursions, gratuities, discretionary hotel and dining charges, meals in alternate dining venues, alcoholic beverages, boutique purchases and any other incidental costs or other expenses not specifically set forth herein. Certificate is void where prohibited or restricted by law. By redeeming this certificate, the recipient agrees to be bound by all such terms and conditions of the Holland America Line Cruise Contract. Eligibility for this offer and future offers is solely within Carnival Corporation’s discretion and factors such as casino play may impact the exercise of that discretion. Certain sailing restrictions may apply. Please see cruise certificate for additional terms and conditions. Holland America Line reserves all rights and may change or cancel this offer at any time. Ship Registry: The Netherlands. © 2023 Holland America Line.